Increase Font | Decrease Font

01422 200 400
Menu
About Valerie Holmes
Home > About Valerie Holmes

Moving home can be a stressful time, it does not have to be!

We offer a level of service and value only acceptable to the most discerning buyer or seller.

Whether first time buyer, experienced investor or just selling/buying your property, making us part of your team to ensure you are taken through and understand the whole process, including what we do and why we do it, is only part of our job in ensuring your transaction moves smoothly.

The Team

Founded and headed up by Valerie Holmes, we are a small legal firm based in Hipperholme, Halifax helping people move home. Valerie has over 30 years of experience and offers specialist legal advice and services in residential and commercial conveyancing both locally and nationally. Stephanie Boocock and Rebecca Parkinson are both Licensed Conveyancers and are key members of the team. They are joined with Fiona Sinclair, Claire Wilmore, and Danuta Chambers who make up the rest of this close knit team working to make your transaction as smooth and efficient as possible.

All staff members are well known faces in the community and with most of our new business coming through recommendation, we are the first choice for people moving home, who want an easily approachable property expert to help you, on one of the most important purchases in your life, go as smoothly as possible. You can be guaranteed a warm, friendly service where you speak to the same people each time.

Valerie and her team have a passion for continual professional development and updates in property law. As the Chair of the Board of Directors of the Society of Licenced Conveyancers, Valerie champions the issues home movers face reflecting her drive for helping people move home as quickly and stress free as possible.

 

We can help you with:

  • Re-mortgage
  • Buying your new home as first time buyers
  • Selling and buying your home
  • Transfer of Equity
  • Buy to Lets,
  • Boundary issues
  • Rectification of Titles
  • First registration
  • New Build Properties
  • Shared Ownership

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/odr. Our email address is vholmes@vhpl.co.uk.

Complaints Procedure:   If you have any complaint about the way in which your matter has been dealt with this is the procedure which will be followed:

  1. A complaint is an oral or written expression of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss,  distress, inconvenience, or detriment.
  2. We are anxious to resolve any complaint you have about the service we have given you as quickly as possible.   If you are unable to sort things out with the person who has been dealing with you please contact Valerie Holmes on 01422 200400.
  3. Once we have received your complaint,  Valerie Holmes will write to you within 7 days to explain how your complaint will be investigated if a complete response to your complaint has not been made by that time.  You will be told the latest date by which a complete answer will be given to your complaint (this should be not more than 28 days after we received your complaint).  If you have made the complaint verbally – either at a meeting or on the telephone -  we will set out in our full our response our understanding of the nature of your complaint.
  4.  The assessment of the complaint will be based upon a sufficient and impartial investigation. We will explain in writing our findings and,  where the complaint is upheld, will offer remedial action or redress.  This will be dealt with promptly.
  5. If after following the review process you remain dissatisfied with any aspect of our handling of your complaint,  you may contact directly the Legal Ombudsman to ask them to consider the complaint further:-Tel no: 0300 555 0333                      Legal Ombudsman  P O Box 6806   Wolverhampton  WV1 9WJ    Email -  enquiries@legalombudsman.org.uk

Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you in the first instance to allow us to consider and respond to your complaint in accordance with the procedure set out above.  You can refer your complaint to the Legal Ombudsman up to 6 years after you have received our final written response to your complaint (or within 6 months after you have a discovered a problem, whichever is the later).  You can also refer your complaint to the Legal Ombudsman if we have not resolved your complaint within 8 weeks after we receive it.  The Legal Ombudsman deals with service-related complaints only;  it will refer any conduct-related complaints it receives to the Council for Licensed Conveyancers. From 1st October 2015 an additional ADR entity which has been certified under the EU Consumer ADR Direction   may also be contacted should resolution not be reached.

Should you wish to make a conduct-related complaint, you may  refer to the Council for Licensed Conveyancers (“CLC”) at WeWork, 131 Finsbury Pavement, London EC2A 1NT,  the statutory authority which regulates all licensed conveyancers by practice rules made under the Administration of Justice Act 1985.  However, again  you should first write to Valerie Holmes, the Principal of this practice setting out your concerns.

If you make a valid claim against us for a loss arising out of work for which we are legally responsible and we are unable to meet the liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers  (from whom details can be obtained).

 

This firm is authorised and regulated by the Council for Licensed Conveyancers in the conduct of conveyancing services. Licence Number 11420. Please click here or visit http://www.conveyancer.org.uk/Code-of-conduct/Handbook.aspx. Valerie Holmes is the Principal of this firm is a member of The Society of Licensed Conveyancers. VAT number: 920 833831. VH Law LTD T/A Valerie Holmes Property Lawyer. Company Registration Number:0784423.

Your Enquiry

Request a Quote

Copyright 2019 Valerie Holmes Property Lawyer | Cookies Policy | Made with by 6B